If a video isn't loading or playing, try these steps.
Quick fixes
- Refresh the page — this resolves most playback issues
- Check your internet connection — videos require a stable connection
- Try a different browser — Chrome and Safari work best
- Disable ad blockers — some ad blockers interfere with our video player
- Clear your browser cache — stale data can cause playback errors
Browser privacy settings can sometimes interfere with secure video playback. If a lesson will not load, try a standard browser window in Chrome, Safari, Firefox, or Edge.
Still not working?
Report the issue using the Report Issuebutton on the video lesson page, or contact support. Include which browser you're using and any error messages you see.